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IVR Monitoring & Failure Detection

Be the first to know when customers can't reach you

Tiksoo continuously monitors your phone numbers using acoustic fingerprinting — detecting IVR failures and alerting you instantly, before customers give up and call a competitor.

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Setup in minutes

Trusted by teams in

Healthcare
Insurance
Financial Services
Call Centers
Retail & E-Commerce
SaaS & Technology

Real Call Testing

Simulates exactly what your customers experience — not synthetic pings

Acoustic Fingerprinting

Catches IVR drift and audio failures that uptime checks completely miss

SMS & Email Alerts

Instant notification the moment a failure is detected, before customers notice

Flexible Scheduling

Monitor every minute or every hour — by day and time window per number

The Problem

Your phone system is more complex than you think

Modern telephone systems route calls through a web of interconnected equipment — and any single point can fail silently, leaving customers unable to reach you while you remain completely unaware.

Circuit Switches
Internet Routers
PBX Systems
SIP Trunks
Fiber Optics
Shared Circuits

Each of these components is a potential failure point. Without active monitoring, the first sign of a problem is often a customer complaint — or worse, silence.

Telecom complexity diagram

How Tiksoo Works

Everything you need to protect your phone lines

Modern telecom systems have dozens of potential failure points. Tiksoo watches them all so you don't have to.

Monitor Your Numbers

Tiksoo calls your phone numbers continuously — as often as every minute or as infrequently as hourly — simulating exactly what your customers experience.

Tests run 24/7

Acoustic Fingerprinting

Our acoustic fingerprinting technology recognizes when IVR audio behavior deviates from normal — catching subtle failures that traditional uptime checks miss entirely.

Detects anomalies others miss

Instant Alerts

The moment a failure is detected, Tiksoo sends alerts via text and email — so you can act fast, not find out when an angry customer calls to complain.

SMS & email notifications

Simple Setup

Up and running in minutes

No hardware. No complex configuration. Just add your numbers and let Tiksoo do the rest.

1

Add Your Phone Numbers

Enter the phone numbers you want to protect. Tiksoo supports any inbound number — toll-free, local, or direct lines.

2

We Test Continuously

Tiksoo calls your numbers on your chosen schedule — every minute to every hour — and uses acoustic fingerprinting to verify the IVR behaves as expected.

3

Get Alerted Instantly

The moment something fails, you receive an SMS and email alert — giving you time to fix the issue before it impacts your customers.

Instant alert notification

Why Tiksoo

Protect your investment in telephone infrastructure

You've invested in reliable phone systems to serve your customers. Tiksoo makes sure that investment pays off by catching failures before they become lost business.

  • Detects failing inbound calls

    Tiksoo identifies when customers would get a busy signal, disconnection, or broken IVR experience.

  • Flexible monitoring frequency

    Choose testing intervals from every minute to every hour based on how critical each line is to your business.

  • IVR testing & monitoring

    Beyond simple uptime checks — Tiksoo verifies your IVR flows are working correctly, not just that the line is picking up.

What Customers Say

Built for businesses that can't afford downtime

"We had an IVR routing issue for six hours before a customer finally called to complain. After setting up Tiksoo, we caught the next failure in under 15 minutes — before it affected anyone."
SR

Sarah R.

IT Director, Regional Insurance Group

"Our toll-free line is the lifeline for our contact center. Tiksoo's acoustic fingerprinting caught a SIP trunk degradation that our carrier's own monitoring completely missed."
MT

Marcus T.

VP Operations, National Healthcare Network

"Setup took ten minutes. We added our eight inbound lines, recorded baselines, and that was it. When a PBX misconfiguration silently broke two of them, we knew within the hour."
JL

Jennifer L.

Telecom Manager, Multi-Location Retail Chain

Stop finding out from customers. Start protecting your phone lines today.

Join businesses using Tiksoo to stay ahead of IVR failures. Set up monitoring in minutes and know instantly when something goes wrong.

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