Privacy Policy

Last updated: June 2026

Tiksoo ("we," "us," or "our") operates the Tiksoo phone monitoring service. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

1. Information We Collect

We collect information you provide directly and information generated through your use of the service.

Account information

Email address and password (or Google OAuth token if you sign in with Google)
Phone numbers you add for monitoring
Notification contacts (names, phone numbers, email addresses) you configure for alerts
Monitoring schedules and threshold settings

Call and monitoring data

Baseline audio recordings of your phone numbers, used as reference files for fingerprinting
Test call recordings and acoustic analysis results
Call timestamps, durations, and match scores
Alert history and delivery status

Usage and technical data

Browser type, IP address, and device information
Pages visited and features used within the service
Session cookies and authentication tokens

2. How We Use Your Information

To place automated test calls to your monitored phone numbers on your chosen schedule
To perform acoustic fingerprinting and detect failures
To send SMS and email alerts when failures are detected
To display monitoring history, match scores, and status on your dashboard
To process subscription payments and manage your account
To respond to support requests
To improve the reliability and performance of the service

We do not sell your data. We do not use your call recordings for any purpose other than providing the monitoring service to you.

3. Third-Party Service Providers

We use the following third-party services to deliver Tiksoo. Each acts as a data processor under your instruction:

Twilio

Handles all outbound call placement and call recording. Your phone numbers and baseline audio are processed through Twilio's infrastructure. Twilio is subject to their own privacy policy and is HIPAA-eligible when configured appropriately.

Mailgun

Handles transactional email delivery, including alert notifications, password resets, and account emails. Email addresses used for notifications are transmitted to Mailgun for delivery.

Stripe

Handles subscription billing and payment processing. We do not store your full payment card details — all payment data is handled directly by Stripe and subject to their privacy policy and PCI-DSS compliance.

Google (OAuth)

If you choose to sign in with Google, your Google account email is used to create and authenticate your Tiksoo account. We do not access any Google data beyond your email address and profile name.

4. Call Recordings and Data Retention

Baseline recordings are stored for as long as your phone number is active in the system. They are used solely for acoustic comparison during test calls.

Individual test call recordings are retained for 90 days by default, after which they are automatically deleted. Match scores and pass/fail outcomes are retained indefinitely as part of your monitoring history.

When you delete a phone number or close your account, all associated recordings and monitoring data are deleted within 30 days.

5. Cookies

We use session cookies for authentication and CSRF protection. We use a preference cookie to remember your theme selection (light or dark mode). We do not use tracking cookies or third-party advertising cookies. No analytics platform is embedded in the service at this time.

6. Data Security

We use industry-standard security practices to protect your data, including encrypted connections (HTTPS/TLS) for all data in transit. Passwords are hashed and never stored in plain text. Access to production systems is restricted to authorized personnel. For a detailed overview of our security practices, see our Security page.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — Request a copy of the personal data we hold about you.
Correction — Request correction of inaccurate data.
Deletion — Request deletion of your account and associated data.
Portability — Request an export of your monitoring data in a machine-readable format.
Objection — Object to processing of your data in certain circumstances.

To exercise any of these rights, contact us at support@tiksoo.com.

8. Children's Privacy

The Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice in the service. Your continued use of the service after changes become effective constitutes acceptance of the revised policy.

10. Contact

Questions about this Privacy Policy? Contact us:

Tiksoo

support@tiksoo.com

+1 (512) 962-3138