Help & Support

Tiksoo places automated outbound calls to your phone numbers on your chosen schedule — as often as every minute or as infrequently as once per hour. Each call is recorded and analyzed using acoustic fingerprinting, which compares the audio against a known-good baseline of your IVR. If the audio deviates significantly, Tiksoo flags the call as a failure.

A baseline is a reference recording of what your phone number sounds like when it's working correctly. Tiksoo uses this to detect deviations. You can create a baseline by navigating to your phone number's detail page and clicking "Record Baseline." Tiksoo will place a call and capture the audio — the whole process takes about 30 seconds.

When Tiksoo detects a failure, it sends an SMS and email alert to the notification contacts you've configured on each phone number. Alerts are sent after a configurable number of consecutive failures, so you won't be woken up by a single flaky test.

You can set a monitoring schedule for each phone number by day of week and time window. Tiksoo will only place test calls during the hours you specify — useful if your phone lines have business hours and you don't want alerts at 3am for a line that's supposed to be closed.

Yes — Tiksoo places real calls to your numbers, so they will appear in your phone system's call logs. The calling number is your Tiksoo-assigned number, which you can use to filter out test traffic in your reporting.

Match percentage is how closely the audio from a test call matched your baseline recording. A score of 95% or above is considered a pass. Lower scores indicate the IVR sounded different from normal — which could mean a partial failure, an IVR change, or audio quality issues on the line. You can adjust the pass/fail threshold per phone number if needed.